Welcome to BLOOMIYA. These Terms of Service ("Terms") form a binding agreement between you ("you", "your", or "User") and Bloom AI Labs Inc., a Delaware corporation ("BLOOMIYA", "we", "us", or "our"), governing your use of the BLOOMIYA mobile application, website at https://bloomiya.ai, and all related products, features, and services (collectively, the "Services").
By creating an account, accessing, or using the Services, you agree to these Terms and to our Privacy Policy at https://bloomiya.ai/legal/privacy. If you do not agree, do not use the Services.
For clarity, capitalized terms have the following meanings:
BLOOMIYA's brand tagline "Health is Wealth, Literally.™" is a statement of product philosophy: verified healthy behavior should create a wealth of wellbeing.
For the avoidance of doubt:
4.1 Age. You must be at least 13 years old to create an Account. If you are 13 through 17, or under the age of majority in your jurisdiction, you may use the Services only with consent and supervision from your parent or legal guardian.
4.2 Children under 13. Children under 13 may not create an Account or use the Services unless BLOOMIYA has expressly enabled a child-appropriate experience and obtained verifiable parental consent as required by applicable law.
4.3 Geographic availability. As of the Effective Date, BLOOMIYA is intended for users in the United States and Canada only. BLOOMIYA may restrict, reject, suspend, or terminate Accounts from unsupported jurisdictions. BLOOMIYA is not currently available in India.
4.4 Legal capacity. By creating an Account or using the Services, you represent that you have the legal capacity to enter into these Terms, that all registration information you provide is accurate, and that you are not prohibited from using the Services under applicable law.
4.5 Sanctions. You may not use the Services if you are located in a country or region subject to comprehensive U.S. Government sanctions or if you are listed on any U.S. Government list of prohibited or restricted parties.
5.1 One Account per person. You may hold only one Account. Creating multiple Accounts to bypass LPP, identity verification, redemption caps, or any other limit is a material breach of these Terms.
5.2 Single-device sessions. BLOOMIYA may enforce single-device sessions for security and program integrity. When you sign in on a new device, prior sessions on other devices may be revoked.
5.3 Account security. You are responsible for maintaining the confidentiality of your Account credentials and for all activity under your Account. Notify us immediately at hello@bloomiya.ai if you suspect unauthorized access or misuse of your Account.
5.4 Identity verification. For anti-fraud, sanctions-screening, redemption-integrity, and legal compliance purposes, BLOOMIYA may require identity verification before certain redemptions or account actions. Identity verification may include submission of a government-issued ID and other identity information. Failure to complete required verification may result in suspension of redemption privileges or other Account restrictions.
You agree not to:
Violations may result in Account suspension, SubCoin forfeiture, termination, and legal action.
7.1 Nature of SubCoin. SubCoin is BLOOMIYA's proprietary, closed-loop rewards program point. SubCoin:
7.2 Earning. SubCoin is earned according to formulas and program rules maintained by BLOOMIYA and displayed within the Services or related help materials. Earnings may depend on verified activity, health-dimension scores, LPP confidence, program modifiers, redemption limits, and fraud-prevention rules. BLOOMIYA may modify earning formulas prospectively.
7.3 Activation period. Newly earned SubCoin may be subject to an anti-fraud activation period before it becomes redeemable. During the activation period, SubCoin may appear as pending and cannot be redeemed. Unless otherwise stated in the app, the activation period is 180 days from the earning event.
7.4 Redemption. Activated SubCoin may be redeemed within the app for eligible goods and services in the Partner Catalog. Redemption values, availability, limits, and partner terms may change. BLOOMIYA does not guarantee the availability of any specific item, partner, offer, or redemption value.
7.5 Expiration and inactivity. SubCoin may be subject to expiration, inactivity, or program-integrity rules to the maximum extent permitted by applicable law. Any applicable expiration or inactivity rules will be described within the Services.
7.6 Program changes and wind-down. BLOOMIYA may modify, suspend, or discontinue the SubCoin program, a redemption category, or a geographic program at any time. If BLOOMIYA discontinues the SubCoin program in a supported jurisdiction, BLOOMIYA will use commercially reasonable efforts to provide at least 90 days' notice for users to redeem activated SubCoin, unless legal, security, fraud, partner, or operational circumstances require a shorter period.
7.7 No secondary market. SubCoin cannot be sold, gifted, transferred, traded, exchanged, brokered, pledged, or otherwise used outside the Services. Any attempted transfer is void. BLOOMIYA may cancel, reverse, or forfeit SubCoin involved in any attempted transfer, fraud, abuse, or violation of these Terms.
7.8 Roadmap feature — on-chain settlement. On-chain settlement of SubCoin is a roadmap feature only, subject to regulatory clarity, jurisdiction-by-jurisdiction availability, technical readiness, and a separate future announcement. Until BLOOMIYA expressly enables on-chain settlement in a supported jurisdiction, SubCoin operates exclusively as closed-loop rewards points redeemable in-app for eligible goods and services from the Partner Catalog, with no cash-out, transfer, trading, or external use. Nothing in these Terms commits BLOOMIYA to launch on-chain settlement in any jurisdiction, at any time, or on any specific terms.
8.1 Wellness platform only. BLOOMIYA is a wellness technology platform. The Services, including health scores, insights, coaching content, AI voices, Bloom Buddy responses, wellness prompts, and program recommendations, are provided for general informational and wellness purposes only.
8.2 Not medical advice. The Services do not provide medical advice, diagnosis, treatment, cure, mitigation, or prevention of any disease or medical condition. BLOOMIYA is not a healthcare provider.
8.3 Not a medical device. The Services are not intended to diagnose, treat, cure, mitigate, or prevent disease or any medical condition. BLOOMIYA is not FDA-cleared or FDA-approved as a medical device and is not offered as a regulated medical device.
8.4 Consult a qualified provider. Always seek the advice of a licensed healthcare provider with questions about a medical condition, before beginning a new health regimen, and before making decisions that may affect your health.
8.5 Emergency. In a medical emergency, call your local emergency number immediately. In the United States, call 911. Do not rely on Bloom Buddy, BLOOMIYA support, or any BLOOMIYA feature for emergency medical assistance.
9.1 What LPP does. LPP is BLOOMIYA's verification framework designed to protect program integrity and reduce fraud, spoofing, duplicate accounts, and manipulated activity data.
9.2 Signals used. LPP may use combinations of behavioral, biometric, device, activity, timing, motion, location-context, voice, interaction, and variance signals to establish confidence in reward-eligible activity.
9.3 Automated outputs. LPP outputs may be used to gate or delay SubCoin redemption, adjust earning multipliers, trigger fraud review, restrict Account activity, or require additional verification.
9.4 Human review. Where LPP contributes to an automated decision with a significant effect on you, you may request human review by contacting privacy@bloomiya.ai or through the in-app support flow where available.
9.5 New Account grace period. BLOOMIYA may apply a grace period to new Accounts while baseline activity patterns are established. During that period, LPP confidence may be limited, neutralized, or otherwise adjusted for program-integrity purposes.
9.6 Fraud review. If LPP or another system flags your Account for potential fraud, redemption may be delayed or suspended pending review. Outcomes may include restoration, adjustment, SubCoin forfeiture, Account restrictions, or Account termination.
10.1 Biometric and behavioral signals. As part of LPP and related security features, BLOOMIYA may process behavioral signals such as typing patterns, touch patterns, motion, activity variance, and other interaction patterns. Where you opt in, BLOOMIYA may also process voice embeddings or other biometric-related signals for verification.
10.2 State-specific consent. If applicable law requires specific biometric notice, consent, or written release, including for residents of Illinois, Texas, or Washington, BLOOMIYA will provide the required notice and obtain required consent before collecting or using biometric identifiers or biometric information covered by those laws.
10.3 Retention and deletion. Biometric identifiers or biometric information covered by applicable biometric laws will be retained only as long as reasonably necessary for the disclosed purpose or as required by law, and will be deleted following Account deletion, consent withdrawal, or the end of the applicable retention period.
10.4 Withdrawal. You may withdraw biometric consent where required by applicable law or where made available in the Services. Withdrawal may disable biometric-dependent LPP factors and may affect your LPP confidence, earning rate, fraud review, or redemption eligibility.
11.1 Teen users. Users aged 13 through 17 may use the Services only with parent or guardian consent and supervision.
11.2 Children under 13. BLOOMIYA does not knowingly collect personal information from children under 13 without verifiable parental consent as required by applicable law. If BLOOMIYA learns that it has collected personal information from a child under 13 without required consent, BLOOMIYA will take steps to delete that information or obtain required consent.
11.3 Bloom Buddy safety. Bloom Buddy is not a substitute for a licensed therapist, counselor, physician, healthcare provider, emergency responder, or crisis service. If a user expresses distress, self-harm ideation, or an emergency, Bloom Buddy may direct the user to trusted adults, emergency resources, or crisis resources. Parents and guardians are responsible for supervising minors' use of the Services.
11.4 Parent rights. Parents or guardians may contact privacy@bloomiya.ai to request review, deletion, or restriction of a child's personal information where required by applicable law.
12.1 Opt-in. BLOOMIYA's cycle-tracking and reproductive-data features are opt-in only. BLOOMIYA does not collect reproductive-tracking data unless you affirmatively enable the feature and provide any required consent.
12.2 No sale of reproductive data. BLOOMIYA does not sell reproductive-tracking data or share reproductive-tracking data for cross-context behavioral advertising.
12.3 Legal requests. BLOOMIYA will not disclose reproductive-tracking data to law enforcement, government authorities, or civil litigants unless required by valid legal process or applicable law. Where legally permitted, BLOOMIYA will use reasonable efforts to notify affected users before disclosure.
13.1 BLOOMIYA IP. BLOOMIYA and its licensors own all right, title, and interest in and to the Services, including software, algorithms, models, LPP, SubCoin, Bloom Buddy, designs, trademarks, service marks, logos, content, interfaces, and related intellectual property. Nothing in these Terms transfers ownership of BLOOMIYA intellectual property to you.
13.2 License to you. Subject to your compliance with these Terms, BLOOMIYA grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial use.
13.3 Patents. Aspects of LPP and other BLOOMIYA systems may be the subject of pending patent applications. Nothing in these Terms grants you a license to any BLOOMIYA patent.
13.4 Feedback. If you provide feedback, ideas, suggestions, or recommendations about the Services, you grant BLOOMIYA a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction and without compensation to you.
14.1 Ownership. You retain ownership of Content you submit to the Services.
14.2 License to BLOOMIYA. You grant BLOOMIYA a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, analyze, and use your Content as reasonably necessary to provide, secure, maintain, personalize, and improve the Services, operate the rewards program, prevent fraud, comply with law, and enforce these Terms.
14.3 AI training and model improvement. BLOOMIYA does not use your identifiable Content to train third-party AI models. BLOOMIYA may use aggregated, de-identified, anonymized, or synthetic data derived from use of the Services to improve BLOOMIYA systems and models, subject to the consent controls and privacy commitments described in the Privacy Policy.
14.4 Removal. BLOOMIYA may remove or restrict Content that violates these Terms, applicable law, partner requirements, security requirements, or user-safety standards.
15.1 Partner Catalog. Partner-provided goods and services in the Partner Catalog may be subject to partner terms, delivery policies, warranty policies, return policies, availability limits, and eligibility rules. BLOOMIYA is not responsible for partner performance, product quality, shipping, returns, warranties, or conduct except as expressly stated by BLOOMIYA.
15.2 Wearables and health platforms. BLOOMIYA may integrate with third-party wearables, device platforms, health apps, and data providers. Your use of any third-party service is governed by that third party's own terms and privacy policy.
15.3 Third-party availability. BLOOMIYA does not guarantee uninterrupted availability of any third-party integration, partner catalog item, wearable connection, data source, or partner offer.
16.1 By you. You may terminate your Account at any time through Settings where available or by contacting hello@bloomiya.ai.
16.2 By BLOOMIYA. BLOOMIYA may suspend, restrict, or terminate your Account if you violate these Terms, misuse the Services, engage in fraud, attempt to manipulate SubCoin or LPP, create legal or security risk, or if BLOOMIYA is required to do so by law.
16.3 Effect of termination. Upon termination, your right to access the Services, SubCoin, and the Partner Catalog ends. Unredeemed SubCoin may expire or be forfeited to the maximum extent permitted by applicable law. Sections 2, 3, 7.1, 7.7, 7.8, 8, 13, 14.2, 14.3, 15, 17, 18, 19, 20, 21, 22, 23, 24, and 26 survive termination.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, SECURITY, AVAILABILITY, OR UNINTERRUPTED OPERATION.
BLOOMIYA does not warrant that the Services will be error-free, secure, continuously available, or that any specific health, wellness, financial, behavioral, or redemption outcome will result from use of the Services.
Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions above apply to the maximum extent permitted by applicable law.
18.1 Liability cap.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BLOOMIYA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES IS LIMITED TO THE GREATER OF:
(a) US$100; OR
(b) THE TOTAL AMOUNT YOU PAID TO BLOOMIYA, IF ANY, IN THE 12 MONTHS BEFORE THE CLAIM.
18.2 Exclusion of damages.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BLOOMIYA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS; LOSS OF DATA; LOSS OF GOODWILL; LOSS OF HEALTH OUTCOMES; LOSS OF REDEMPTION OPPORTUNITIES; OR COST OF SUBSTITUTE SERVICES, EVEN IF BLOOMIYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
18.3 Non-waivable rights. Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or any liability that cannot be limited under applicable law, including non-waivable consumer-protection rights.
18.4 Basis of the bargain. You acknowledge that BLOOMIYA offers the Services in reliance on the limitations in this Section and that these limitations are an essential basis of these Terms.
19.1 Death or incapacity. In the event of a User's death or documented incapacity, a legal representative or designated beneficiary may contact BLOOMIYA to request handling of the User's Account and unredeemed SubCoin. Any permitted claim is limited to in-catalog redemption rights only and does not create any right to cash, transfer, sale, or external value.
19.2 Documentation. BLOOMIYA may require reasonable documentation before taking action on a beneficiary, estate, or representative request.
19.3 Unclaimed balances. BLOOMIYA does not treat SubCoin as monetary property, stored value, or a cash-equivalent obligation. Unredeemed SubCoin remains subject to these Terms and applicable law.
You agree to indemnify, defend, and hold harmless BLOOMIYA, its officers, directors, employees, contractors, affiliates, licensors, and partners from and against any third-party claim, liability, damage, loss, or expense, including reasonable attorneys' fees, arising out of or related to:
BLOOMIYA may assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with BLOOMIYA's defense.
21.1 United States residents. For U.S. residents, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, except to the extent preempted or overridden by applicable federal law or non-waivable consumer-protection law.
21.2 Canadian residents. For Canadian residents, these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, except where the laws of your province or territory provide non-waivable consumer rights or require a different governing law.
22.1 Applicability. This Section 22 applies to disputes between BLOOMIYA and U.S. residents arising out of or relating to the Services or these Terms, whether based in contract, statute, tort, fraud, misrepresentation, or any other legal theory.
22.2 Informal resolution first. Before starting arbitration, you and BLOOMIYA agree to attempt informal resolution for 60 days. To begin informal resolution, send a written notice describing the dispute, the relief requested, your name, and the email associated with your Account to hello@bloomiya.ai with the subject line "Legal Notice — Dispute".
22.3 Binding individual arbitration. If the dispute is not resolved informally, you and BLOOMIYA agree that the dispute will be resolved by binding individual arbitration administered by JAMS under its applicable rules. The arbitration will be conducted on an individual basis only. The arbitrator's decision is final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
22.4 Small-claims court. Either party may bring an individual action in small-claims court for disputes that qualify under that court's jurisdictional limits.
22.5 Arbitration opt-out. You may opt out of Section 22.3 by sending written notice to hello@bloomiya.ai within 30 days after first accepting these Terms. Your notice must include your name, Account email, and a statement that you are opting out of arbitration. Opting out of arbitration does not affect any other part of these Terms.
22.6 Class-action waiver. You and BLOOMIYA agree that any arbitration or small-claims action will be conducted only on an individual basis, not as a class, collective, consolidated, private attorney general, mass, or representative action. If this class-action waiver is held unenforceable as to a particular claim or request for relief, the arbitration agreement will not apply to that claim or request for relief.
22.7 Mass-filing protocol. If 25 or more similar arbitration demands are filed against BLOOMIYA within a 60-day period by the same or coordinated counsel or organizations, the demands may be grouped into batches for staged administration, bellwether proceedings, or other procedures designed to promote efficient, fair resolution consistent with applicable arbitration rules and law.
22.8 Injunctive relief. Nothing in this Section prevents either party from seeking injunctive or equitable relief in court to protect intellectual property, security, confidential information, or the integrity of the Services.
Section 22 does not apply to Canadian residents. Canadian disputes may be resolved in the courts of Ontario, except where applicable provincial or territorial consumer-protection law gives you the right to bring a claim in your home province or territory or provides other non-waivable rights.
BLOOMIYA may update these Terms from time to time. If changes are material, BLOOMIYA will provide notice through the Services, by email, or by posting an updated version of these Terms before the changes take effect, where required by law.
Your continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you must stop using the Services and may terminate your Account.
Questions about these Terms may be directed to:
Bloom AI Labs Inc.
4111 E Rose Lake Dr.
Charlotte, NC 28217, USA
Email: hello@bloomiya.ai
Privacy: privacy@bloomiya.ai
Website: https://bloomiya.ai
Phone: +1-984-220-5767
For legal notices or dispute notices, email hello@bloomiya.ai with the subject line "Legal Notice".
Bloomiya™, Bloom AI™, Living Proof Protocol™, Bloom Buddy, and "Health is Wealth, Literally.™" are trademarks owned or licensed by Bloomiya Health Technologies Inc., 262 Chapman Rd, Suite 240, Newark, DE 19702, USA.
26.1 Entire agreement. These Terms, together with the Privacy Policy and any policies incorporated by reference, constitute the entire agreement between you and BLOOMIYA regarding the Services.
26.2 Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.
26.3 No waiver. BLOOMIYA's failure to enforce any right or provision does not constitute a waiver of that right or provision.
26.4 Assignment. You may not assign these Terms without BLOOMIYA's written consent. BLOOMIYA may assign these Terms to an affiliate, successor, acquirer, or purchaser in connection with a merger, acquisition, restructuring, financing, or sale of assets.
26.5 Force majeure. BLOOMIYA is not liable for failure or delay caused by events beyond reasonable control, including natural disaster, war, terrorism, labor dispute, pandemic, government action, utility failure, internet outage, cloud-provider outage, cyberattack, or other operational disruption.
26.6 No agency. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship between you and BLOOMIYA.
26.7 Notices to you. BLOOMIYA may provide notices by email to the address associated with your Account, by in-app message, by push notification, or by posting within the Services. Notices are effective when sent or posted.
26.8 Notices to BLOOMIYA. Notices to BLOOMIYA must be sent to hello@bloomiya.ai with the subject line "Legal Notice", unless BLOOMIYA designates another notice method in writing.
26.9 Headings. Section headings are for convenience only and do not affect interpretation of these Terms.
26.10 Language. These Terms are written in English. Any translation is provided for convenience only. If there is a conflict between the English version and a translation, the English version controls to the maximum extent permitted by applicable law.